1. Who we are
My Flight Radar is the trading name of Lee Capocci, based at 49 Westfield Road, Southsea, PO4 9EP, United Kingdom. We are responsible for the personal information we use to handle enquiries, orders and after-sales support. Contact admin@myflightradar.co.uk about this notice or your information.
2. Information we use and why
- Enquiries and support: your name, email address, messages, order references and information you choose to send, such as diagnostic logs. We use these to answer questions, troubleshoot and resolve complaints. Our lawful basis is taking steps towards or performing a contract, or our legitimate interests in providing support and handling enquiries.
- Orders: contact and delivery details, items purchased, order values, payment confirmation and correspondence received from you or your chosen checkout. We use these to fulfil orders, arrange delivery, process returns and maintain records. Our bases are contract and legal obligations, including tax and accounting requirements.
- Website operation: our hosting and security providers may process technical request information, such as IP address, browser information, requested pages and timestamps, to deliver and protect the website. This supports our legitimate interests in keeping the site available and secure.
Where we rely on legitimate interests, we consider the effect on your rights. You can ask us for more information or object. We do not use this information for automated decisions with legal or similarly significant effects.
3. Payments and marketplaces
PayPal processes direct payments. Etsy and eBay process purchases made through their platforms. We receive the order information needed to fulfil and support a purchase; we do not ask you to send card details by email. Each provider also handles information under its own privacy notice and responsibilities. Following a link takes you to that provider's service.
4. Device connectivity and location
The device needs Wi-Fi and internet access for live features. It stores the Wi-Fi and location settings you enter so it can reconnect and display the selected area. These are separate from the personal information we hold for an order.
Live traffic requests are sent to adsb.fi using the selected radar centre and range. UK postcode lookup sends the entered postcode to postcodes.io to obtain a location. On supported devices, aircraft-photo requests are sent to Wikimedia Commons and its image-hosting services using aircraft identifiers. Update checks connect to our firmware service. Those services receive connection information such as the public IP address from which a request originates.
Do not send us your Wi-Fi password or payment credentials. If you send diagnostic logs, check them first: they may contain a saved location, network names or other information you would prefer not to share. Before returning or passing on a device, remove saved Wi-Fi and HOME details; contact us if you need help.
5. Cookies and website features
The website code does not include advertising trackers or analytics scripts. The current gallery works in your browser without creating an account or saving a preference. Hosting or security infrastructure may use technical storage where necessary to deliver or protect the service. Separate websites such as PayPal, Etsy and eBay have their own cookies and settings. If we introduce optional tracking that requires consent, we will provide the appropriate choice before enabling it.
Contact form
Our contact form sends your name, email address, subject and message to FormSubmit for delivery to our email inbox. FormSubmit states that submissions are retained in its archive for 30 days. Its spam protection may ask you to complete Google reCAPTCHA on the provider’s page. We use your message to respond to your enquiry, not to subscribe you to marketing. You can contact us directly by email instead. See FormSubmit’s privacy information.
WhatsApp enquiries
If you choose to contact us through WhatsApp, your phone number, profile information and messages are handled through WhatsApp and used by us to respond to your enquiry or provide order support. WhatsApp is a separate service operated by Meta and has its own privacy terms. The website’s WhatsApp button opens that service only when you select it; no WhatsApp widget is embedded on this site. You can use our contact form or email instead.
6. Sharing and overseas processing
We share information only as needed with payment and marketplace providers, delivery services, website and email providers, professional advisers and public authorities where required. We do not sell customer information. Some service providers operate internationally. Where a transfer subject to UK data-protection transfer rules is made, the applicable adequacy decision or appropriate safeguards must be in place. Contact us for details of the providers and safeguards relevant to your information.
7. Retention and security
We retain order records and customer correspondence for up to six years after the order is completed or the enquiry is resolved. Records are kept only for as long as needed for the purposes above, including accounting, after-sales support and legal claims. We may retain relevant records longer where a legal duty or an ongoing dispute requires it. Hosting and security logs are subject to the relevant provider’s retention schedule.
We limit access to people and providers who need information for the purposes above and use reasonable measures to protect it. No internet service can guarantee absolute security.
8. Your choices and rights
Depending on the circumstances, you can ask to access or correct information, request deletion or restriction, object to processing, and request a portable copy. Where consent is used, you may withdraw it at any time without affecting earlier lawful processing. Some records must be kept to meet legal obligations. Contact us using the email above; we may need to check your identity.
You can complain to the Information Commissioner's Office (ICO). You may contact us first so we can try to resolve your concern, but this is not required.
9. Changes
We will update this notice when our activities change. The date above identifies the current version.