Terms & conditions

1. About us and these terms

My Flight Radar is the trading name of Lee Capocci, based at 49 Westfield Road, Southsea, PO4 9EP, United Kingdom. Contact admin@myflightradar.co.uk for order questions, cancellations, returns or complaints. These terms cover purchases directly from us and use of this website. When you buy through eBay or Etsy, the listing and platform's applicable terms also apply. Your statutory consumer rights are not reduced by these terms.

2. Our products

My Flight Radar devices are dedicated internet-connected aircraft displays with preinstalled firmware. The description for your chosen model sets out the display size, features, colour, included accessories and power requirements. Features differ between models; MFR-50 features are not automatically available on the original 2.8-inch model.

Enclosures are 3D printed. Normal layer lines and small surface variations are part of this process; colours can appear different under different lighting or on different screens. This does not excuse faults, material differences from the description or goods that are not of satisfactory quality. Lifestyle props and comparison objects are not included unless expressly listed.

3. Connectivity and third-party services

A suitable USB power source, 2.4 GHz Wi-Fi and internet access are required for live functions. Live data is supplied by adsb.fi. Coverage, update timing, classifications, details and aircraft photos depend on external sources and may be incomplete or unavailable. The radar sweep is a visual effect; the device is not a radar transmitter or a local ADS-B receiver. The display supports up to 50 tracked aircraft rather than every aircraft in a busy selected area.

Devices are for aviation enjoyment and general information, not navigation, air traffic control or flight-safety decisions. We do not promise uninterrupted third-party services or that every flight or photograph will appear. These limitations do not remove rights where the product fails to meet its description or a legal requirement. We will provide updates required by applicable consumer law; no fixed programme of additional features is promised.

4. Prices, offers and payment

Prices are shown in pounds sterling (GBP). The total payable, including applicable delivery charges and taxes, is shown before payment. A direct introductory offer applies only to the model and checkout stated; it does not change eBay or Etsy prices. Offers may change for future orders, but not the agreed price of an accepted order.

PayPal handles direct payments. Please check the product, colour, address and total in the checkout before paying. If a material listing or pricing error affects an order, we will contact you to agree how to proceed or refund it; we will not charge a higher price without your agreement.

5. Orders and delivery

For direct orders, a payment acknowledgement records receipt of your order. We accept the order when we confirm acceptance or dispatch it. If we cannot fulfil it, we will tell you and refund any payment. Marketplace contract formation follows the applicable platform arrangements.

Our units are made to order. Dispatch is usually within 2–5 working days; this is the time before posting, not the delivery time. UK deliveries are sent via Royal Mail Tracked. Worldwide orders are sent using international tracked post. Delivery times vary by destination and may be affected by customs. The listing or checkout provides the available destinations, delivery charges and any order-specific dispatch estimate. Unless a different delivery date is agreed, we will deliver within 30 days of the contract. If delivery is delayed, contact us; your legal remedies remain available. We remain responsible for the goods until you or your nominated recipient takes physical possession, except where the law provides otherwise for a carrier you independently commission.

For international orders, any clearly disclosed import charges payable by the buyer depend on the destination. Mandatory rights in your country are not excluded.

6. Changing your mind: UK distance purchases

For a standard product bought at a distance, you can cancel without giving a reason from placing the order until 14 days after the day you receive the goods. Email us a clear cancellation statement before the deadline. An order reference helps, but the model form below is optional.

After cancelling, send the goods back within a further 14 days. We will provide the return instructions. You pay the direct return postage for a change-of-mind return, unless we agree otherwise. This does not apply to reasonable return costs for faulty or incorrectly supplied goods.

We will refund the item price and the cost of our least expensive standard outbound delivery option. Extra costs for a premium delivery option you selected need not be refunded. We will refund using the original payment method unless agreed otherwise, without a refund fee, within 14 days after receiving the goods back or evidence of return, whichever is earlier. We may withhold the refund until then where permitted. For cancellation before dispatch, we will refund within 14 days of your cancellation notice.

You may handle the goods as necessary to establish their nature, characteristics and functioning. We may make a lawful deduction for diminished value caused by handling beyond that. Original packaging is helpful but is not a condition of statutory cancellation rights.

Standard colour selection or making a standard unit after an order is placed does not by itself remove cancellation rights. If a genuinely personalised or made-to-your-specification order falls within a legal exception, we will explain that before you order.

7. Faulty, damaged or incorrect goods

Please contact us with your order details and a description of the issue. Goods must be as described, of satisfactory quality and fit for their purpose. UK consumers generally have a short-term right to reject faulty goods within 30 days of delivery. After that, repair or replacement rights apply, followed where the law allows by a price reduction or final rejection. Different time limits and remedies may apply depending on the circumstances.

We will cover reasonable return costs where required for faulty or incorrectly supplied goods. Troubleshooting or manufacturer advice does not replace your rights against us. Damage caused by misuse is different from an existing fault, but a request for support does not automatically invalidate a claim.

8. Complaints and responsibility

Email us so we can investigate and work towards a resolution. You can also use any applicable marketplace dispute process. Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, fraud, or your statutory consumer rights. We remain responsible for losses for which the law makes us responsible; no blanket exclusion applies to faulty products or required updates.

9. Content and privacy

Our branding, descriptions and original artwork belong to us or their respective owners. Aircraft data and photographs remain subject to their providers' rights and, where relevant, the photo's licence and attribution requirements. Third-party names identify sources and do not imply endorsement. See our Privacy notice for how personal information is handled.

10. Applicable law and changes

These terms are governed by the law of England and Wales, without depriving consumers of mandatory protections or rights to bring proceedings in courts available to them under applicable law. Changes apply to future orders; the terms agreed when an order is accepted continue to apply to that order.

Optional cancellation form